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Common queries answered

Maybe the following questions will help you

We offer you Paypal and credit card payment. Credit cards include: VISA, MasterCard, American Express, UnionPay, JCB and Diners Club. If you encounter payment failure, please feel free to contact us.

If you are unable to pay for any reason, you can contact our customer service team to explain your situation. Our staff will offer you alternative payment options or create a payment plan based on your situation.

Certainly! If you encounter any quality issues with the product and need to proceed with a return or exchange, simply reach out to our customer service team, and they will assist you promptly. Your satisfaction is our priority!

We regret to inform you that all costs incurred for returns and exchanges are borne by you. We are not responsible for this cost. We have been working hard to develop our products to ensure that you are satisfied after receiving them.

After we receive your payment, we will send you an email indicating that your order was successful. If you do not receive an order success email, you can check your spam folder or contact our official customer service for more information.

Usually we process orders within 48 hours after receiving notification of successful payment, and shipping usually takes 7-12 working days to complete delivery. But in reality, most products arrive early.

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